Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays).
Shipping Methods & Delivery Times
- Standard Shipping ($12.95) – via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Free Shipping (orders over $50) – via EMS
- Delivery within 15-25 business days after shipment
Note: Delivery times may vary for international destinations. We ship worldwide except to certain remote areas in Asia.
Returns & Exchanges
We accept returns within 15 days of delivery for most items in new, unused condition with original tags and packaging.
Non-Returnable Items: Due to hygiene and safety reasons, we cannot accept returns for:
- Socks (all types)
- Sports Bras (all styles)
- Bottles & Hydration Packs
- Personalized or custom-made items
How to Return an Item
- Submit Your Request
Email our customer service at [email protected] with:
- Subject: “Return/Exchange Request – Order #[Your Order Number]”
- Product name, size/color
- Reason for return/exchange
- Preferred resolution (refund or exchange details)
- Receive Authorization
Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions.
- Package & Ship
Include in your return package:
- Original product packaging with all tags
- Any included accessories
- Copy of order confirmation (if available)
Ship to:
Saucony Store Returns
3306 Stroop Hill Road
Atlanta, US 30309 - Processing
We’ll inspect your return within 3-5 business days of receipt and notify you via email.
Refund Information
- Approved refunds processed within 5 business days after inspection
- Original shipping fees are non-refundable
- Refunds issued to original payment method (Visa, MasterCard, JCB, or PayPal)
- Credit card refunds may take 5-10 business days to appear on your statement
- International refunds issued in USD (amount may vary based on exchange rates)
Exchange Process
For size exchanges on eligible items:
- Follow standard return process above
- Clearly specify replacement size/color in your email
- No additional shipping charges for size exchanges within same product line
International Returns
- Customer responsible for return shipping costs
- Use trackable shipping service recommended
- Customs fees and import duties non-refundable
Performance Guarantee
While we carefully inspect all returns, we understand that performance gear sometimes reveals issues only during use. If you experience manufacturing defects outside our standard return window, please contact us – we’re committed to ensuring your complete satisfaction with our running products.