Welcome to Saucony Store’s FAQ page! We’re here to help you with any questions about our performance running gear, global delivery services, and shopping experience. Below you’ll find answers to our most commonly asked questions from runners like you.

Product Questions

What types of running products do you offer?
We specialize in premium running gear including:
  • Road Racing Shoes & Trail Running Shoes
  • Performance Apparel for Men and Women
  • Sports Bras and Technical Socks
  • Hydration Packs and Bottles
  • Injury Prevention & Recovery products
  • Running Safety accessories and Sunglasses
Our products are designed for performance-driven athletes at all levels.
How do I choose the right running shoe?
Consider your running surface (road vs. trail), foot type (neutral, overpronation, etc.), and intended use (racing, training, etc.). Our Road Racing Shoes are optimized for speed on pavement, while our Trail Running Shoes offer superior grip and protection for off-road terrain. For personalized recommendations, email our customer service team at [email protected].
Do your apparel products have moisture-wicking technology?
Yes! All our performance apparel features advanced moisture management technologies to keep you dry and comfortable during your runs. Our fabrics are engineered for breathability, quick drying, and odor resistance.

Ordering & Account Questions

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account benefits include faster checkout, order tracking, and saved preferences for future purchases.
Can I modify or cancel my order after placement?
Order modifications must be requested within 2 hours of placement. Please contact us immediately at [email protected] with your order number and requested changes. We process orders quickly to get you your gear, so cancellations may not always be possible.
What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through encrypted channels.

Shipping & Delivery

What are my shipping options?
We offer two reliable shipping methods:
  1. Express Shipping (DHL/FedEx) – $12.95 flat rate, delivery in 10-15 business days after dispatch (recommended for fastest delivery)
  2. Standard Shipping (EMS) – FREE on orders over $50, delivery in 15-25 business days after dispatch
All orders are processed within 1-2 business days (excluding weekends and holidays).
Do you ship internationally?
Yes! We ship worldwide to most locations (excluding some remote areas in Asia and other select regions). International customers should note that customs clearance may add to delivery times, and any import duties/taxes are the responsibility of the recipient.
How can I track my order?
You’ll receive a tracking number via email once your order ships. Use this number on the carrier’s website (DHL, FedEx, or EMS) for real-time updates. If you haven’t received tracking information within 3 business days, please contact us.
Can I change my shipping address after ordering?
Address changes must be requested within 2 hours of order placement. Please contact our customer service team immediately at [email protected] if you need to modify your shipping details.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. Items must be unworn, in original condition with tags attached. Please contact us to initiate a return and receive authorization. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
How long do refunds take to process?
Once we receive your returned item, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. Processing times may vary by financial institution.
What if I receive a defective or incorrect item?
We take great care in packing your order, but if there’s an error, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover return shipping costs in these cases.

Additional Support

How can I contact customer service?
Our team is happy to help! Email us at [email protected] for any questions not covered here. We typically respond within 24 hours during business days.
Where is Saucony Store located?
Our company address is:
3306 Stroop Hill Road, Atlanta, US 30309
Please note this is not a retail location – we operate exclusively online to bring premium running gear directly to athletes worldwide.

At Saucony Store, we’re committed to supporting your running journey with high-performance gear and reliable service. If you have any other questions, don’t hesitate to reach out – we’re here to help you achieve your running goals!